WHY DO WE KEEP ASKING WHO YOU ARE? – PATIENT IDENTIFIERS
It is very important that we ensure you are the right person and that you receive the right care, treatment and results.
It is vital that your safety and confidentiality is maintained (eg when you arrive for an appointment or when you receive test results).
For this reason our staff will ask you at least 3 patient identifier questions when you are arriving for your appointment, making an appointment or receiving care.
COMMUNICATION & MESSAGES
Contact Us
(03) 5744 1777
(03) 5744 2483 - FAX
Our Location
72 WOODS RD,
YARRAWONGA, VIC 3730
Email: Please do NOT use email to contact the practice in case of emergency or for medical or clinical queries.
For general enquiries: ptinfo@denismed.com.au
To provide Feedback: feedback@denismed.com.au
Please note if sending to us via email:
a) These email addresses are checked throughout the day by a designated staff member, where emails are read and actioned accordingly, so please be aware of privacy and confidentiality with this mode of deliver,.
b) Electronic information is transmitted over public network using an encrypted format with secure messaging software, c) YDMG have policies, procedures and systemi in place to protect patient confidentiality and privacy but there is still sometimes a risk associated with methods of electronic communication.
Our practice has policies & procedures in place to protect your privacy & confidentiality. There are risks associated with some methods of electronic communication, such as email. Please be aware that communication via electronic means may compromise your privacy and confidentiality.
Please do NOT use email to contact the practice in case of emergency.
If you are wanting to contact your Doctor, please contact our Practice Nurses during our opening hours and leave a message. Your message will be triaged by our nursing staff and forwarded to the Doctor concerned and you will receive a response as soon as practicable.
