INTERPRETER & COMMUNICATION SERVICES
All YDMG doctors, nurses and administration staff have access to telephone support for interpreter services and various communication impairment services and support. Should you require assistance in communicating with our staff and doctors, these services can be arranged.
The practice utilises Translation & Interpreter Services (TIS) by phoning 131 450, or their website at https://www.tisnational.gov.au/
Health Translations enables health practitioners and those working with culturally and linguistically diverse communities to easily find translated health information, including a unique tool to help identify what language the patient speaks.
https://www.healthtranslations.vic.gov.au/
Communication Rights Australia https://www.caus.com.au/
Deafness or Hearing Impaired, and Speech Impaired patients
- AUSLAN services – https://www.nabs.org.au
- National Relay Service (NRS) – relayservice.gov.au
Email: helpdesk@relayservice.com.au
Voice: 1800 555 660,
TTY: 1800 555 630,
SMS: 0416 001 350
Patients with an Intellectual Disability
Patients with Vision Impairment
Information and assistance can be sourced at Vision Australia
https://www.visionaustralia.org/information/family-friends-carers/caring-for-patients
https://www.visionaustralia.org/information/family-friends-carers/communicating-effectively
COMMUNICATION & MESSAGES
INCLUDING VIA ELECTRONIC MEANS (EMAIL)
Contact Us
(03) 5744 1777
(03) 5744 2483 - FAX
Our Location
72 WOODS RD,
YARRAWONGA, VIC 3730
Denis Medical Group
Our practice has policies & procedures in place to protect your privacy & confidentiality. There are risks associated with some methods of electronic communication, such as email. Please be aware that communication via electronic means may compromise your privacy and confidentiality.
Please do NOT use email to contact the practice in case of emergency.
If you are wanting to contact your Doctor, please contact our Practice Nurses during our opening hours and leave a message. Your message will be triaged by our nursing staff and forwarded to the Doctor concerned and you will receive a response as soon as practicable.
