INTERPRETER & COMMUNICATION SERVICES
All YDMG doctors, nurses and administration staff have access to telephone support for interpreter services and various communication impairment services and support. Should you require assistance in communicating with our staff and doctors, these services can be arranged.
The practice utilises Translation & Interpreter Services (TIS) by phoning 131 450, or their website at https://www.tisnational.gov.au/
Health Translations is an online library which enables health practitioners and those working with culturally and linguistically diverse communities to easily find free translated health information to assist their patients. It is an initiative of the Victorian Government and is run by the Centre for Culture, Ethnicity and Health, providing easy access to an extensive collection of translated health information.
The website is the most reliable and comprehensive collection of multilingual health information produced by Australian organisations.
Communication Rights Australia https://www.caus.com.au/
Deafness or Hearing Impaired, and Speech Impaired patients
- AUSLAN services – https://www.nabs.org.au
- National Relay Service (NRS) – relayservice.gov.au
Email: helpdesk@relayservice.com.au
Voice: 1800 555 660,
TTY: 1800 555 630,
SMS: 0416 001 350
Patients with an Intellectual Disability
Patients with Vision Impairment
Information and assistance can be sourced at Vision Australia
https://www.visionaustralia.org/information/family-friends-carers/caring-for-patients
https://www.visionaustralia.org/information/family-friends-carers/communicating-effectively
COMMUNICATION & MESSAGES
Contact Us
(03) 5744 1777
(03) 5744 2483 - FAX
Our Location
72 WOODS RD,
YARRAWONGA, VIC 3730
Email: Please do NOT use email to contact the practice in case of emergency or for medical or clinical queries.
For general enquiries: ptinfo@denismed.com.au
To provide Feedback: feedback@denismed.com.au
Please note if sending to us via email:
a) These email addresses are checked throughout the day by a designated staff member, where emails are read and actioned accordingly, so please be aware of privacy and confidentiality with this mode of deliver,.
b) Electronic information is transmitted over public network using an encrypted format with secure messaging software, c) YDMG have policies, procedures and systemi in place to protect patient confidentiality and privacy but there is still sometimes a risk associated with methods of electronic communication.
Our practice has policies & procedures in place to protect your privacy & confidentiality. There are risks associated with some methods of electronic communication, such as email. Please be aware that communication via electronic means may compromise your privacy and confidentiality.
Please do NOT use email to contact the practice in case of emergency.
If you are wanting to contact your Doctor, please contact our Practice Nurses during our opening hours and leave a message. Your message will be triaged by our nursing staff and forwarded to the Doctor concerned and you will receive a response as soon as practicable.
