About Us

Appointments

You can make an appointment by calling the clinic on 03 5744 1777.

When attending the clinic, please see the receptionist as soon as you arrive. If your medical condition is urgent, please tell the receptionist to ensure correct priority is given. Consultations are 15minutes in length. Longer appointments are available so if you need a full medical check up or have several or complex problems, so please ask for a double or extended appointment. Whilst every effort is made to keep to the allotted time, it is sometimes¬ necessary, due to a particular medical problem, for the doctor to spend more time with a patient resulting in an increased waiting time. However be assured that the correct amount of time will be given to your problem irrespective of the delay.

Our doctors encourage continuity of care and where possible patients will see their usual doctor, but if unavailable they are encouraged to see another doctor.

Fees and Billing arrangements

We are a private billing practice and require full payment on the day. Payment can be made by cash, cheque, Eftpos or by credit card.

Please have your Medicare, Pension, Health Care Card or Veterans Affairs Gold Card with you at each visit.

A list of basic fees is available at reception. Fees for extended consultations or additional procedures will be marginally higher. We can now lodge Medicare Claims electronically and money can be refunded by direct deposit into your account from Medicare if they have your bank details.

All new workcover claims are the responsibility of the patient until written approval from the employer is received.

Test Results

A results nurse is available to give results from 9.30am until 12.30 pm daily. We do encourage a follow-up appointment to be made to discuss your results further. Even if normal further investigation or discussion may be necessary.

Reminder and recall system

We are committed to preventative care. You may be sent a reminder notice form time to time offering you preventative health services appropriate to your care. We have an SMS (text messaging) system in place, a reminder SMS will be sent the day before your appointment to remind you about your appointment the following day. Please provide your mobile number to reception to access this service.

Repeat Prescriptions, Referrals and Re-Referrals

If you have not been seen within 6 months a consultation is required for repeat prescriptions. We have script clinics if you have misplaced, lost, or if your script doesn’t quite make it to your next appointment. Referrals, re-referrals and authority and contraception prescriptions will require an attendance.

Home Visits and Care for the Elderly

Home visits are available for our patients¬ who are unable to attend the clinic because of their medical¬ condition. These are arranged through our nursing staff.

We visit both nursing homes in Yarrawonga on a weekly basis.

After-Hours Services

Between the two clinics we offer 24 hour care. If you need to contact¬ a doctor when the clinic is closed, please call Yarrawonga Hospital on 5743 8111 – where nursing staff will be able to access appropriate after hours medical care. Please see the after hours area for more information.

If your problem is of a life threatening nature, please call 000 immediately for an Ambulance.

Language Problems

Should you require assistance with talking to our staff, a translator is available from the Translating & Interpreter Service.

ATSI

We welcome Indigenous Australians, and would appreciate you recording this on your patient registration so we can provide for any required special or additional needs.

Contacting your Doctor

You can contact doctors by telephoning during normal clinic hours. A message will be taken when the doctor concerned is with another patient.

House Calls

If you unable to attend the clinic, one of our doctors may be able to visit you at home if you live in the local area. Requests for house calls must be made in the morning.

Patient Privacy

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

When your medical records are requested to be transferred to a new doctor or health facility a written request from the new clinic is required with all patients over the age of 16 to sign the authority. A copy file will then be forwarded directly to the new clinic with the originals remaining the property of the health facility in which they were made.

Why do we keep asking who you are? Patient Identifiers

It is very important that we ensure you are the right person and that you receive the right care, treatment and results. It is vital that your safety and confidentiality is maintained (eg when you arrive for an appointment or when you receive test results). For this reason our staff will ask you at least 3 patient identifier questions when you are arriving for your appointment, making an appointment or receiving care.

Workcover/TAC

We provide a complete service in all aspects¬ of Workcover and TAC.

Disabled Access

There are ramps leading to the street level from both sides of the carpark. A wheelchair is available if needed. A toilet facility suitable for wheelchair access is available. Should you have any special needs, please discuss them with the receptionist or your Doctor.

Suggestions, Compliments & Complaints

Our practice team constantly strive to give you the best possible care and attention. Practice policies and procedures are developed to meet current legislation regulating the healthcare industry. Our practice has AGPAL Accreditation and we participate in re-Accreditation each 3 years.

At this time we seek formal feedback from our patients to assist us in meeting our Quality & Continuous Improvement Program, and to continually improve our services.

From our last feedback we have improved our reception coverage and check-in, we have increased our Chronic Disease program and have female Nurse Led Well Women’s Clinics.

Suggestions & Feedback - If you have any suggestions or feedback for us, there is a suggestion box located in both waiting rooms. Please feel free to write down your suggestion or feedback and place it in one of these boxes. These will be collected at regular intervals and reported to the Quality Improvement Team for action where applicable.

If you prefer you can also print off our Suggestion/Feedback Form and after completing, drop it into the practice or send via post to - Quality Improvement Officer, YDMG, 72 Woods Road, Yarrawonga, Vic, 3730

Complaints – Our practice has a Complaints Management Procedure in place and Complaint/Suggestion forms are available in our waiting rooms. We also have a Complaints Officer. Please ask to see, or write to, the Complaints Officer (or if preferable the Practice Manager), if you have a complaint and our Complaints Procedure will be followed.

You may also access our Complaints Record Form and drop your completed form into the practice or post it to the - Complaints Officer, YDMG, 72 Woods Road, Yarrawonga, Vic, 3730

In the event that we are not able to resolve a complaint to your satisfaction you can contact the Health Services Commission, Level 30, 570 Bourke Street, Melbourne, 3000 – Ph: (03) 8601 5200

Clinic standard opening hours are: - Monday - Thursday
- Friday
- Saturday & Sunday
Make an appointment
(03) 5744 1777

LATEST NEWS

We run Skin Clinics on Wednesday and Thursday mornings, bookings are required.

Shingles vaccine – Free to all over 70 - 79.


Flu vaccine – Free to pregnant women and those over the age of 65.
$16 - Flu needle available at the clinic.


Whooping Cough vaccine – Free to pregnant women.
$45 - Available to all others who require it.