We run Skin Clinics on Wednesday and Thursday mornings, bookings are required.
You can make an appointment by calling the clinic on 03 5744 1777.
When attending the clinic, please see the receptionist as soon as you arrive. If your medical condition is urgent, please tell the receptionist to ensure correct priority is given. Consultations are 15minutes in length. Longer appointments are available so if you need a full medical check up or have several or complex problems, so please ask for a double or extended appointment. Whilst every effort is made to keep to the allotted time, it is sometimes¬ necessary, due to a particular medical problem, for the doctor to spend more time with a patient resulting in an increased waiting time. However be assured that the correct amount of time will be given to your problem irrespective of the delay.
Our doctors encourage continuity of care and where possible patients will see their usual doctor, but if unavailable they are encouraged to see another doctor.
Fees and Billing arrangements
We are a private billing practice and require full payment on the day. Payment can be made by cash, cheque, Eftpos or by credit card.
Please have your Medicare, Pension, Health Care Card or Veterans Affairs Gold Card with you at each visit.
A list of basic fees is available at reception. Fees for extended consultations or additional procedures will be marginally higher. We can now lodge Medicare Claims electronically and money can be refunded by direct deposit into your account from Medicare if they have your bank details.
All new workcover claims are the responsibility of the patient until written approval from the employer is received.
A results nurse is available to give results from 9.30am until 12.30 pm daily. We do encourage a follow-up appointment to be made to discuss your results further. Even if normal further investigation or discussion may be necessary.
Reminder and recall system
We are committed to preventative care. You may be sent a reminder notice form time to time offering you preventative health services appropriate to your care. We have an SMS (text messaging) system in place, a reminder SMS will be sent the day before your appointment to remind you about your appointment the following day. Please provide your mobile number to reception to access this service.
Repeat Prescriptions, Referrals and Re-Referrals
If you have not been seen within 6 months a consultation is required for repeat prescriptions. We have script clinics if you have misplaced, lost, or if your script doesn’t quite make it to your next appointment. Referrals, re-referrals and authority and contraception prescriptions will require an attendance.
Home Visits and Care for the Elderly
Home visits are available for our patients¬ who are unable to attend the clinic because of their medical¬ condition. These are arranged through our nursing staff.
We visit both nursing homes in Yarrawonga on a weekly basis.
Between the two clinics we offer 24 hour care. If you need to contact¬ a doctor when the clinic is closed, please call Yarrawonga Hospital on 5743 8111 – where nursing staff will be able to access appropriate after hours medical care. Please see the after hours area for more information.
If your problem is of a life threatening nature, please call 000 immediately for an Ambulance.
Should you require assistance with talking to our staff, a translator is available from the Translating & Interpreter Service.
We welcome Indigenous Australians, and would appreciate you recording this on your patient registration so we can provide for any required special or additional needs.
Contacting your Doctor
You can contact doctors by telephoning during normal clinic hours. A message will be taken when the doctor concerned is with another patient.
If you unable to attend the clinic, one of our doctors may be able to visit you at home if you live in the local area. Requests for house calls must be made in the morning.
This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
When your medical records are requested to be transferred to a new doctor or health facility a written request from the new clinic is required with all patients over the age of 16 to sign the authority. A copy file will then be forwarded directly to the new clinic with the originals remaining the property of the health facility in which they were made.
We provide a complete service in all aspects¬ of Workcover and TAC.
There are ramps leading to the street level from both sides of the carpark. A wheelchair is available if needed. A toilet facility suitable for wheelchair access is available. Should you have any special needs, please discuss them with the receptionist or your Doctor.
Patient Feedback & Complaints
We constantly strive to give you the best possible care and attention. Practice policies are developed to meet current legislation regulating the health industry. If you have a problem or suggestion we would like to hear about it. Please feel free to talk to the Receptionist, Practice Manager or Doctors or submit a form in our suggestion box located on the front desk. We take your concerns, suggestions and complaints seriously.
However, if you remain dissatisfied you can contact:
Health Services Commission
30th Floor, 570 Bourke Street
Ph: 1800 136 066
Ph: 03 8601 5200
Fax: 03 8601 5219
- Saturday & Sunday Make an appointment(03) 5744 1777